Delivery & Carriage Charges

Shipping & Delivery

  • Free delivery is available on goods only where stated in the ad.
  • Goods that are in stock will usually be dispatched from our warehouse within 5 working days but any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.13.
  • We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.13.
  • Your order may arrive in more than one delivery.
  • We can deliver our products anywhere in mainland Great Britain and Republic of Ireland, islands, the Highlands/Islands of Scotland, however, any carriage charge stated online is for mainland England and Wales only, and all other areas will be subject to a higher carriage charge.
  • We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday.
  • Most of our products are relatively weighty items and you may be required to assist the driver in offloading your order. If you have special delivery instructions or your address is difficult to reach with an articulated or large truck it is your responsibility to advise us before making your order.
  • Disposal of packing materials is your responsibility.
  • If the goods are lost or damaged please report this to us within two working days from the estimated delivery day.
  • If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
  • If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
  • Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery And ourselves at the time of the delivery. IMPORTANT: It is your responsibility to inform the driver at point of delivery of any damage to delivered goods, failure to do this will result in a complete insurance waiver on the part of the carriers and repairs will not be covered by ourselves.
  • Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.
  • Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. On any of these points, which are out of our control, we are not responsible for delayed delivery.
  • Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.