Seaworthy Service Club – VIP Unlimited Emergency Callouts (T&Cs)

1. What’s Included
   
   • Unlimited emergency callouts for breakdowns or failures preventing safe use of your boat or outboard.
   • Callouts cover labour to attend and diagnose the issue.
   • Any parts or further workshop labour required will be quoted separately.

2. Geographical Limit

   • Callout service currently covers LL postcode areas only.
   • Callouts outside this area may be available at our discretion and may incur an additional fee.

3. Recurring Faults

   • If we diagnose a fault and advise that repairs are required, any repeat callouts for the same unresolved issue will be chargeable unless the recommended repair has been carried out.
   • In other words: if you don’t fix it, we can’t keep coming out free of charge.

4. Fair Use Policy

   • Unlimited means unlimited genuine emergencies – but we reserve the right to review membership if callouts are deemed excessive or outside the intended use of the service.

5. What’s Not Covered

   • Routine servicing or maintenance (that’s covered under your standard service schedule).
   • Non-urgent requests (e.g., “engine feels a bit down on power” without breakdown).
   • Issues arising from neglect, poor maintenance, accident damage, or non-marine approved modifications.
   • Recovery/towing of vessels – we’ll assist where possible but full recovery isn’t part of this membership.

6. Response Times

   • We aim to respond as quickly as possible, with priority given to safety-critical breakdowns.
   • Response times may vary depending on workload, weather, and access.

7. Member Responsibility

   • The vessel must be maintained in line with manufacturer recommendations and serviced at the agreed SSC intervals.
   • Safe access to the vessel must be provided (slipway, mooring, trailer etc.).

8. Right to Amend

   • Terms may be updated to reflect changes in service area, scope, or safety requirements. Members will be notified in advance.